Chatbot News

It uses Natural Language Understanding , which is one part of Natural Language Processing , to understand the intent behind the text. In the age of hyper-personalization and rising customer expectations, agents need to lean on AI to augment their customer care capabilities. This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape. Digital Twin Consortium CTO Dan Isaacs explains the organization's work and assesses...